Thank you for shopping with OnRoadGear! We want to make sure you receive your orders promptly and efficiently. Below you’ll find our shipping policy to guide you through the process:

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • Please note that processing times may vary during peak seasons or holidays.

2. Shipping Methods and Timeframes:

  • We offer several shipping options to cater to your needs.
  • Standard Shipping: Estimated delivery within 3-5 business days.
  • Express Shipping: Guaranteed delivery within 1-2 business days.
  • International Shipping: Delivery times vary depending on the destination country and customs processing.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight and dimensions of your order, as well as the selected shipping method.
  • You can view the shipping costs at checkout before completing your purchase.

4. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information.
  • You can track your order using the provided tracking number on our website or through the carrier’s website.

5. Shipping Restrictions:

  • We currently only offer shipping within the United Kingdom.
  • We do not ship to P.O. boxes or APO/FPO addresses.

6. Delivery Issues:

  • If you encounter any issues with the delivery of your order, please contact our customer support team immediately.
  • We will work with the shipping carrier to resolve any delivery issues and ensure you receive your order as soon as possible.

7. Delayed Shipments:

  • While we strive to deliver your orders on time, unforeseen circumstances such as weather conditions or logistical issues may cause delays.
  • If your shipment is delayed, we will notify you promptly and provide updates on the expected delivery timeframe.

8. Order Changes or Cancellations:

  • If you need to make changes to your order or cancel it, please contact us as soon as possible.
  • Once an order has been processed and shipped, we may not be able to make changes or cancel it.

9. Lost or Damaged Shipments:

  • In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately.
  • We will work with the shipping carrier to initiate an investigation and resolve the issue promptly.

10. Returns and Refunds:

  • For information on returns and refunds, please refer to our Returns Policy page.

If you have any further questions or concerns regarding our shipping policy, please don’t hesitate to contact us. We’re here to assist you every step of the way.

Thank you for choosing OnRoadGear for your automotive needs!